Contact us

Please note: We cannot answer specific adult social care queries regarding people's care. Please contact the Surrey County Council Information and advice line.

Adult Social Care Information and advice

• Availability: 9am to 5pm, Monday to Friday
• Telephone: 0300 200 1005
• Email: asc.infoandadvice@surreycc.gov.uk
• Textphone (via Text Relay): 18001 0300 200 1005
• SMS: 07527 182 861 (for the deaf or hard of hearing)
• VRS: Sign Language Video Relay Service

Out of hours emergency

For emergency situations outside our standard lines hours.

• Telephone: 01483 517 898
• Email: edt.ssd@surreycc.gov.uk
• Textphone (via Text Relay): 18001 01483 517898
• SMS: 07800 000 388 (for the deaf or hard of hearing)

In an emergency, always dial 999.

Other agencies who may be able to help:

• The Silver Line: 0800 470 8090 - a confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

• ChildLine: 0800 1111 - a 24 hour private and confidential helpline for children

• Samaritans: 116 123 - a 24 hour emotional support helpline (free to call)

• Sane Emotional Support: 0845 767 8000 - provides crisis support (6pm to 11pm 7 days a week)

• Mental Health Crisis helpline (Surrey and Borders Partnership NHS Foundation Trust):
  • Telephone: 0300 456 8342
  • SMS: 07717 989 8342
  • Textphone (via Text Relay): 18001 0300 456 8342

If you have a question you can contact Connect to Support Surrey admin by email at info@connecttosupportsurrey.org.uk.