Terms and Conditions

Terms and Conditions

Welcome to Surrey Information Point. Surrey County Council, Social Information on Disability and NHS Surrey have provided these pages to the best of our ability, however all the content listed on this website are subject to the conditions set out below.

By using this website, you agree to accept these terms and conditions:

Introduction and Disclaimer

Agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Surrey Information Point. If you do not agree to be bound by these Terms and Conditions, you should stop using the Surrey Information Point immediately.

Surrey County Council owns and operates the directory Surrey Information Point and is referred to in parts of the contractual documentation as ‘the Authority’.

Surrey Information Point will provide a single online location at which visitors can search for care and support services available in the county of Surrey, provide feedback on the services they have used and utilise other functions within Surrey Information Point as they are made available.

Surrey County Council reserves the right to change the terms and conditions by posting the changes online. Your continued use of the site after changes are posted constitutes your acceptance of this agreement as modified.

Access to some parts of the Surrey Information Point directory or the entire directory, may be denied or restricted from time to time. Surrey County Council is entitled to withdraw or amend the services provided on Surrey Information Point without notice. Whilst Surrey County Council will use reasonable endeavours to provide uninterrupted availability Surrey County Council will not be liable if Surrey Information Point, or any part of it, is unavailable at any time or for any period. Should Surrey County Council receive any complaint with regard to third party material on Surrey Information Point, we will review the matter and remove material at our sole discretion. Surrey County Council will have no further liability to either party in such instance.

Surrey County Council are not responsible for the contents or the reliability of third-party websites linked to or from Surrey Information Point, and do not necessarily endorse any views expressed within them.

While we make every effort to check and test material at all stages of production, it is recommended for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from Surrey Information Point.

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Users and Service Providers Commitment

To use this site only for lawful purposes and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive material or disruption of normal flow of dialogue within this site.

Following registration for e-Brokerage you will be provided with a username and password. You are responsible for maintaining the confidentiality of your account and it is strongly recommended that you change your password on receipt and make every effort to keep your password safe. You must not disclose, transfer or sell your username to any other person. If you have reason to believe that unauthorised disclosure of your password has occurred, you should change your password immediately and contact info@surreyinformationpoint.org.uk.

To be aware both as a Surrey Information Point User and Service Provider of people at risk of abuse, understanding how some people are particularly vulnerable to being hurt or abused because they have a disability, illness, or impairment and need help and support and how you can help.

Registered Service Providers Commitment

To be compliant with Trading Standards Regulations in relation to the nature of your business/service provision.

To provide a quality service with strong, visible, open, accountable and respectful working practices

To strive to meet users desired outcomes in a flexible, personalised and effective manner whilst ensuring safety at all times.

To respond to complaints in a timely manner addressing the issues raised and seeking a resolution that is both satisfactory to the user and the service provider.

Adding an entry

Surrey Information Point reserves full discretion as to which organisations will be listed in the directory and is under no obligation to list any organisation.

The main aim of the website is to provide information and advice to help adults in Surrey to live independently.

To be listed, an organisation must:

  • support the aim of the website
  • offer services or information to Surrey residents

Priority will be given to local services and community organisations. Surrey Information Point is not intended to replace other sources of information about local businesses. Entries from ethical, legal businesses will be considered if they support the aim of the Website and support 'social capital', meaning that they offer services that contribute directly to the quality of people's lives, empowering them to live independently and healthily, for example helping to connect people with social networks.

Surrey Information Point reserves the right to remove any organisation listing at its discretion. Listings may be removed if, for example, the organisation fails to respond to a request for updated information, or the listing no longer fits with the scope or purpose of the Website.

Privacy statement

Information you supply using any electronic form(s) on this website will only be used for the purpose(s) stated on the form.

Information you provide in emails to us will only be used for the purpose (which we reasonably believe) that you give it to us for.

Information you provide us with may be used for statistical research but will not be used in any way (beyond its original purpose) that enables you to be identified.

Conditions of use

Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site. Surrey Information Point reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

All rights, including copyright and database right, in Surrey Information Point (the Website) and its contents, are owned by or licensed to Surrey Information Point, or otherwise used as permitted by applicable law.

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of Surrey Information Point. You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may deny the contents of this website for lawful use.

Surrey Information Point owns the copyright in its logo and all other promotional logos which appear on this website or elsewhere. Unauthorised use of these by others is prohibited. Requests for permission to use our logo should be made using the feedback form. Please tell us how and why you wish to use our logo, and include your name and contact details. If appearing on a website our logo should be a link to the homepage of our website.

Guidelines for linking to Surrey Information Point

You may place a link from your website to Surrey Information Point provided you follow these guidelines: You must not replicate (eg, duplicate, copy or reproduce) content from Surrey Information Point, except where permission has first been obtained. You must not create a frame or border environment around Surrey Information Point's website content. You must not deep link to Surrey Information Point content in such a way that by doing so you pass it off as your website content. If you use any of our web pages (in full or in part) in any documentation or report, we would appreciate appropriate recognition of the origin (that is, to Surrey Information Point) be documented, together with a link to our home page at www.surreyinformationpoint.org.uk.

You must not imply that Surrey Information Point is endorsing your website, or your products or services. You must not present false information about Surrey Information Point. You must not use any of Surrey Information Point's logos without prior written consent. You must ensure that your website does not include content which would be construed as distasteful, controversial or offensive. You must ensure that your website does not infringe any intellectual property or other rights of any third parties. Surrey Information Point expressly reserves the right to request that any link in breach of these guidelines be removed and to take whatever other action it deems appropriate. Need more information? If you have any queries about these guidelines please use the feedback form.

In no event will Surrey Information Point be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. Surrey Information Point does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this Website and therefore should cease using this website immediately.

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PDF files

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Other Details

Cookies Policy

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