Out of hours information for Christmas and New Year 2018/19

(Published on 06/12/2018)


GP Surgeries

GP surgeries will close at their normal time on Friday, 21 December and due to the bank holidays will not re-open until Thursday 27 December.  GP surgeries will also be closed on Tuesday 1 January 2019.

Urgent GP appointments will be available between the Christmas holidays. To find out what is available please contact your GP surgery.


A&E Departments

Provide vital care for life-threatening emergencies. If you are unsure that it is an emergency, call 111 for advice.

Royal Surrey County Hospital - https://www.nhs.uk/Services/hospitals/Services/Service/DefaultView.aspx?id=288349

East Surrey Hospital - https://www.nhs.uk/Services/Hospitals/Services/Service/DefaultView.aspx?id=322588

Frimley Park Hospital - https://www.nhs.uk/Services/Hospitals/Services/Service/DefaultView.aspx?id=288277

Epsom Hospital - https://www.nhs.uk/Services/Hospitals/Services/Service/DefaultView.aspx?id=288233

St Peter's Hospital - https://www.nhs.uk/Services/Hospitals/Services/Service/DefaultView.aspx?id=288233


NHS 111

Open 24/7, 365 days a year, telephone 111
Can help if you need medical help or advice urgently but it’s not a life-threatening situation. NHS 111 connects you to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs. 
The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the Out of Hours GP service.
If necessary, they can also call an ambulance or direct you straight to A&E. Calls to NHS 111 are free from a landline or mobile phone.


Minor Injury Units

Caterham Dene Hospital, Church Road, Caterham, telephone 01883 837500
Open 7 days a week 9am-8pm.

Woking Community Hospital, Heathside Road, Woking, telephone 01483 846 209
Open 7 days a week 8am-8pm.

Haslemere Hospital, Church Lane, Haslemere, telephone 01483 782 334
Open 7 days a week 9am-5pm.


NHS Online

Can provide information on local urgent care facilities, GPs, Pharmacy or other services - http://www.nhs.uk/service-search



If you have a dental emergency telephone 111.

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.



You can find up-to-date information on pharmacies open over the Christmas and New Year period here - https://communitypharmacyss.co.uk/nhs-england-south-east-nhse/christmas-and-new-year-opening-times-2018-19/



In an emergency telephone 999
All non-emergency incidents telephone 101 or 01483 571212


Multi Agency Safeguarding Hub

If you are at risk of abuse or neglect or suspect someone else is, you need to report it.  In an emergency telephone 999.
Please contact the Surrey Multi Agency Safeguarding Hub (MASH), Out of hours Emergency Duty Team telephone 01483 517898.


Safe Havens

Safe Havens are evening and weekend drop in services for people experiencing a mental health crisis or seeking wellbeing or peer support. There are five locations in Surrey and north east Hampshire.  They are open every day including bank holidays 6pm-11pm.

  • Aldershot, Wellbeing Centre, 121-123 Victoria Road, GU11 1JN, open daily 12.30-11pm
  • Epsom, The larches, 44 Waterloo Road, KT19 8EX, open daily 6pm-11pm
  • Guildford, Oakleaf Enterprise, 101 Walnut Tree Close, GU1 4UQ, open daily 6pm-11pm
  • Redhill, Wingfield Resource Centre, St Anne’s Drive, RH1 1AU, open daily 6pm-11pm
  • Woking, The Prop, 30 Goldsworth Road, Woking GU21 6JT, open daily 6pm-11pm

More information can be found on their website http://www.sabp.nhs.uk/safehaven 


Crisis Line

Open Daily 5pm-9am and 24 hours a day over weekends and bank holidays, telephone 0300 456 8342 or text 07717 989024.
Support through a mental health crisis (Surrey & Borders Partnership NHS Foundation Trust).



If you smell gas, call the national gas emergency number, telephone 0800 111 999



Thames Water 
24 hour free phone leak-line, telephone 0800 714 614

Affinity Water
Emergencies, water quality, supply and leak enquiries, telephone 0345 357 2407

Sutton and East Surrey Water
24 hour emergency line telephone 01737 772000

South East Water
In an emergency telephone 0333 000 0365



UK Power Networks
In an emergency telephone 105. 
All other queries telephone 0800 316 3105



Environment Agency Floodline
Telephone 0345 988 1188


Local Borough and District Councils

• Elmbridge Borough Council telephone 01372 474474 http://www.elmbridge.gov.uk
• Epsom & Ewell Borough Council telephone 01732 732000 http://www.epsom-ewell.gov.uk
• Guildford Borough Council telephone 01483 505050 http://www.guildford.gov.uk
• Mole Valley District Council telephone 01306 885001 http://www.molevalley.gov.uk
• Reigate & Banstead Borough Council telephone 01737 276000 http://www.reigate-banstead.gov.uk
• Runnymede Borough Council telephone 01932 838383 http://www.runnymede.gov.uk
• Spelthorne Borough Council telephone 01784 451499 http://www.spelthorne.gov.uk
• Surrey Heath Borough Council telephone 01276 707100 http://www.surreyheath.gov.uk
• Tandridge District Council telephone 01883 722000 http://www.tandridge.gov.uk
• Waverley Borough Council telephone 01483 523333 http://www.waverley.gov.uk
• Woking Borough Council telephone 01483 755855 http://www.woking.gov.uk


Christmas Day Meals

The Community Christmas website allows you to search for Christmas Day meals in your area - https://communitychristmas.org.uk/map/

Or look through the Diocese of Guildford’s list of Christmas Day meals - https://www.cofeguildford.org.uk/docs/default-source/default-document-library/christmas-outreach-20188637434c90046456ad78ff0000437928.pdf


Christmas/Winter Night Shelters

East Surrey Winter Night Shelter
The East Surrey Winter Night Shelter runs from December to March and is hosted at churches across East Surrey, with the help and dedication of a large team of trained volunteers from Chipstead, Horley, Merstham, Redhill, Reigate, South Nutfield and Warlingham, the shelter provides a safe place to sleep for people who find themselves homeless during the coldest months of the year.
The guests are referred by one of the partners agencies, which include Reigate and Banstead Council, Tandridge District Council, East Surrey Outreach Service and the Probation Service. On referral the guest is interviewed to make sure the Winter Night Shelter will be the safest and most suitable option for them.
For more information see their website at - https://rhtes.org/what-we-do/

Existing night shelters throughout Surrey which offer self-referral

Number Five Project
A direct access night shelter in Guildford for men and women providing guests with a hot evening meal, hot showers, a bed for the night and breakfast in the morning.  For information telephone 01483 303 646.

The York Road Project (Woking Shelter)
Direct access hostel for single homeless people in Woking and the surrounding area. Open Daily, 6pm-8am.  Café open Monday-Thursday 11am-2pm
Contact Project Manager, telephone 01483 728739, Monday-Friday 12noon-6pm.

Dorking Night Hostel
3 Church Road, Dorking, telephone 01306 898137 (8am-10am or 6pm-11pm or leave a message)
Telephone referrals only.  Dorking Night Hostel cannot accept people who seem drunk on arrival, people with a mental illness who require special care or people with a history of violence.

Mulberry House
32 Epsom Road, Guildford, telephone 01483 577375 (phone for an application form before you turn up)
A hostel for vulnerable women aged 18-35 years.  Self-referral is possible, but a connection with Guildford Borough Council area will help.

42 Croydon Road, Reigate, telephone 01737 248304
Hostel for vulnerable single women aged 16-35 providing 24 hour staff support.
Self-referral accepted.  Telephone for an application.  Interviews conducted by the manager.
Wayside will accept applicants with drug, alcohol or mental health problems as long as they will commit themselves to treatment.  Wayside will not accept applicants with a history of extreme violence to others.


StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.  If you are concerned about someone you have seen sleeping rough in England or Wales, you can use this website to send an alert to StreetLink.  The details you provide are sent to the local authority or outreach service for the area in which you have seen the person, to help them find the individual and connect them to support.