What to do in a power cut this winter?

(Published on 01/02/2019)

The cold weather can cause a variety of issues for your home.

In the event of a power cut, the local electricity network are the right people to speak to, not your suppliers (the people you pay your bill to). You can get free emergency help and advice by calling 105, alternatively you can check out:

If you spot damage to power lines and substations that could put people in danger phone 105 (for free) to report it. However If there’s a serious immediate risk, you should call the emergency services too.

Are you or your older, disabled or vulnerable friends/family on the Priority Services Register?

It’s a free service from utility companies which can provide help in emergencies or planned power cuts and provide assistance with meters. The Priority Services Register provides a way for family members or carers to communicate with utility suppliers on your behalf. As a priority services customer, your network operator may provide you with alternative heating or cooking facilities if your supply is interrupted.